I started playing at Slots Plus Casino in February. I sent my documents, I was called by phone in March and my account was verified.
I deposited more than $3000 during three months. In April I won $4000, and I made withdrawal.
After two weeks (on 27 April) without getting payment I asked them on live chat when I get the money. They said that my withdrawal was under review by the Security Department, as soon as this review was finished, they would be able to start processing it.
Two weeks later (on 11 May) they said that they had under review all the accounts from my country due to recent fraudulent activities coming from that country, would get back to me once the review is completed. I asked them how much time they need, and operator said they would have a resolution for me by the end of that week, so till 15 May.
Nothing happened, I went to live chat again on 16 May, they promised me that the department manager would update me. Today is 20 May, and nobody has contacted me from the Casino yet.
It is very frustrating situation. I deposited many times, played a lot, and once I won and would get back some money, they don't pay because they are investigating cheating people who lives in the same country.
Please help me to solve this issue.
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