Hello,
I requested a $3000.00 Visa Fast Funds withdrawal from Bovada on 3/21. This was approved and processed on 3/22. As of 5/20 I still don't have my money. I've called their customer service department every week since this started. I always receive the same answer, " Our withdrawals team is working hard to get you your funds" BUT we don't have a time frame. This is unacceptable after 9 weeks. Especially when they claimed I should have received this in 5-10 days. I understand there was a delay but to not provide your customer with some kind of update is WRONG after 2 months. No one should do business this way and still have customers.
To make things worse, I've never received an email or any communication from Bovada about this withdrawal. I've made all the attempts to get information and have received nothing from them. At this point I feel disrespected and don't believe I will get my money.
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