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Casino Plex - Withdrawal of $500 is pending for 3 weeks

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I am a member with Casino Plex since November 2015, they verified my documents long time ago and processed several of my withdrawals. On April 25th 2016 I ordered another withdrawal of $501.15 via Skrill (transaction request code 6790893CT.). Their withdrawal policy here http://casinoplex.com/withdrawal-policy/ states that it should take up to 72 hours, but it is still not paid. I contacted customer support several times and I keep getting immediate responses which seem generic and automatic - that the withdrawal is still pending and there are some technical difficulties. I want my winnings paid and if it cannot be paid via Skrill I will agree if they send me a wire transfer or credit it on my visa card.

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