Hello Askgamblers. I need some help here. I made a deposit of 2500NOK and won 18.000NOK without any bonus.
I asked for an withdraw and they needed documens, I gave them all of them.
Then I asked how long my withdraw would take, they said 2 days after verify of documents.
Ok, I played at the casino 01/05/2016 and still havent seen any single dime at my account.
I have been on livechat several times and they are telling me that they had problems with Neteller. I talked to neteller about this, and there was no issue there.
After I told livechat that, they said that I needed to withdraw to my bank account even though I deposited with neteller. So I did not accept that and was told that my withdrawal was proseed may 19th and 26th may, And they did not hold up on their deal, so I got an new date, and then same problem like the first time.
Here is a log from my mail regarding this.
Dear XXXXX,
Thank you for your last email.
I would like to apologise as there has been a delay in the payments and this is why yours has not been processed.
I can confirm that your withdrawal request will be paid in 2 parts due to the delay. The first installment will be paid on the 19th of May and the second one on the 26th of May.
Should you require an further information, please do not hesitate to contact us again.
Regards,
Lina
Accounts department
ExclusiveBet
And this is the same everytime I contact them.
So I really need some help here.
If someone needs some more documentation, then just ask, I have several chatlogs and e-mails with the casino.
To other ppl out there. DO NOT PLAY AT THIS CASINO!!! Just take a look at the other casino complaints on this casino. all of them is about the same problem.
Thanks.
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