Hi Today my complaint concerns Golden lady Casino and something which happened last monday (23 may) I had a pending withdraw of 1500 euros, but since it was already processed I could play again. I deposited 150 with the usual promotion, the minimum wagering was approx 44000 - Once the wagering covered, I could not withdraw and the promotion has disapeared from my account. ON the chat one said that i should ask french team on the evening. On the evening the guy on the chat Michel said I that i did not covered the minimum wagering, because it was a different promotion (i am sure it was not but i did not take a picture) and that I only covered 60 % - To explain the fact that the promotion was not longer on my account he said it was a lsoftware update. Now it makes 6 days. A little mathematics : i have now played wagering 96000 (if 44000 is 60 % they 96000 are 130 %) but still no way to withdraw and no explanation. (Just "wait" "come back after 2 hours" "come back after 7 hours" I have the right to withdraw since my promotion is complete. Please find some pictures of the chat and account were you can see the amount of comp points ( 1 point = 1000 euros ) and I have 96000 - I had to play according that Michel, 66150.... so I should have been to withdraw
I have 7000 on bank and according to my promotion I could withdraw 1500 thanks for helping
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