I wish to complain in regards to the lack of welcome bonus from the IW... i saw they were highly recomended here so deicided to give them a go ... On a deposit of 100 euros i noticed i did not get my welcome bonus.. i messaged live help and was advised that the bonus would be released in increments.. I was then messaged to say i would not be recieving the welcome bonus as it is not available in my country ...
i attach the screen shots of the t&cs which do not exclude Malta. I also attach a screen shot from this site which also states the bonus is available... i tried to raise this as a complaint with the site but was shot down...
i have now asked the site to close my account but feel i was mislead... they should either return my deposit or pay me the bonus as far as i am concerned.
↧