I played at this casino and won about £8,000. I submitted my withdrawal request (bank to bank card) on 7th May 2016 but have still to receive the payment nearly a month later. I have been on to live chat twice in the meantime and feel 'fobbed off' with statements about the process taking longer for payments above £2,000. I have never received any communication about my withdrawal, such as requests for ID etc, and therefore assumed it was being dealt with. I am now concerned that the casino are unable to pay my winnings and therefore reluctant to use them anymore.
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