I'm filing this complaint after 5 days, over 20 emails and no explanation of why my account is now under investigation and now some Guts reps ignoring my emails. The answer I keep getting is Tomorrow.
Here's my issue.
I won $1900cad so I decide to withdraw $1600cad from my account. Being a new player at Guts I understand I must verify ID and banking. I have provided all the documents asked for by their team (D liscence, bank docs, and my various deposit methods such as Paysafe, prepaids). Guts Customer service has been responding to my emails and have been kind but I don't understand why there's still an issue with my payment when a rep said I was verified then another rep asked for banking info whitch I provided. So now I have been informed my account is under investigation and I'm still locked our of my account for KYC reasons.
Id like to resolve this issue and continue playing at Guts.I chose Guts because of the withdraw time being 2hrs. I didn't think it would take over 5 days. I like playing at Guts and would like to keep playing there.Could you plse take a look at my account and contact me regarding my withdrawal and lockout of account? Withdrawal request was Sept 24th 2015.
Thanks for listening.Hope to hear from you soon, Here's my account info.
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