Hi, i only came across this site yesterday as never had a problem with a gaming company before, as usually stick to the main ones advertised on TV. So, please forgive me if I am a bit of a novice and not using the correct wording etc.
Anyway Saturday I joined Casino Cruise, deposited 5 times I think, and then deposited the next morning, but still lost. Early Sunday evening I had an email from EveryMatrix stating 'You have recently attempted to register a gaming account on CasinoCruise.com. Our system has detected that you have previously opted to exclude on a website managed and operated by EveryMatrix. etc.
It turns out I had joined Jetbull last year, and after spending loads with no return I self excluded from there. I 100% understand that it was my choice to open an account and deposit numerous times with CasinoCruise, however if this is there policy about 'group' self exclusion, then I SHOULD NOT have been able to open the account in the first place! I, as always, used the same details - email address, name, phone number, dob, address etc, so havent lied to try and 'slip through their net'. I'm really angry about this as obviously it was a lose lose situation for me from the start - If I would have won and tried to withdraw, then they would have refused to pay. I know that before when I have tried to open an account (I think it was with Corals..?) that I'd self excluded from Gala as spent far too much, and it came up straight away that I had excluded from a 'sister' site and could not open an account. There system is obvlously 'detecting' players when suits them - either AFTER letting players deposit, deposit deposit and lose. Or suddenly they detect it when a player tries to withdraw.
I have contacted CasinoCruise, but they have just replied saying they have forwarded my email to EveryMatrix!
Can any members please help, or advise if this has happened to them and if I should contact the UK/Malta Gambling Commissions.
Thanks in advance
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