After winning free spins by receiving 3 clams, for some reason the online pokie stopped working, if this happens I normally refresh to return to free spins. I refreshed and the free spins were no where to be seen. I bought this to the attention of the support staff after being transferred to 3 different support staff I was then asked a number of questions, the support staff had no answers for me... other than to put it onto their technical team. Ive been playing for 10 yrs and never had this happen. There is an apparent fault with the software. I have been advised I need to wait 1-2 days for a response. I wish I took a screen shot.. In saying this, you shouldn't need to do this. I followed up the following day with no update other than it is being review. I have now just followed up with support on the 2nd day to be advised they will update me with any progress. It doesn't really seem to be going anywhere, if I was provided with a little more description around an update i would be satisfied. Today I am none the wiser, and still haven't received the Free spins that were originally awarded.
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