On or about the 1st of May 2016, I received a free $100 Players Reward Card in the mail. It was sent to me from the Virtual Casino Group and I decided to use it at Royal Ace Casino. Despite their poor reviews, I've played and won at several of VCGs casinos, and was paid promptly. I used a bonus, met the wagering requirements and ended up with a $201 win. The withdrawal was manager approved on 5-11-16. On 6-8-16 I emailed the Payout department and haven't received an answer from them. The chat representatives tell me my withdrawal has been "escalated", but as of this writing, no check has been cut. I've attached my account history from Royal Ace showing the deposit, bonus redeemed and approval of the withdrawal. I've also attached the email I sent that has yet to be answered. I'm hoping AskGamblers can help me secure my winnings.
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