I requested a payout and was denied. Chat with customer service identified that I reach $300 in my account, I would be eligible to withdraw that amount. I got to $325+. At that time I decided to withdraw this amount. After a week of no contact by them, I contacted customer service. This agent verified that I would in fact be eligible to withdraw $325. I have screen shots of both conversations. I finally received a email yesterday advising they were sending me $108 as there was bonus deductions. I have exceeded the amount of play to offset the indicated bonus. I have read their policy, and the error on their part is they should not have deducted the bonuses. At what point do they determine what money is mine and what they believe is theirs. I know that I have been violated in this situation. This incident has been on going for a month and emails to management have gone unanswered.
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