Cashed out $2500 less bonus total winnings $2350 submitted Aug.27. Told 10-14 for approval, terms state AFTER APPROVALS proceeds will be sent no more than 10 business days. I am on day 12. Was first told they were within timeframe still. Told I couldn't do wire on first deposit. Then told to contact Monika in withdraws to "confirm" my identity. Mind you I had already been told payment was "approved" and sent in a documentation! Monika wanted to confirm name and address and said she saw I wanted money wired and needed that info. I forwarded her the SAME email I had initially sent with confirmation regarding wiring instructions. I2 days I inquire again as to progress. Monika tells me the address is conflicting and I sent ACH # not ABA. W/I 10 minutes I confirm address is correct and send ABA#. 2 days nothing I inquire again. Monika tells me "Dear Sherrie,
Yes, everything is correct I just entered all the information in your account to have your winnings set up to be sent as an international wire transfer.
Best Wishes,
Monika
Cool Cat Casino
Withdrawals Department
1-844-632-0969
(Monday-Friday 11am-4pm eastern time)"
Two more days after 2 emails of asking how long after processor receives info will funds be in my account I get this" Dear Sherrie,
Your winnings hasn’t been sent out yet, we hope to have them sent soon. I know we are experiencing a little delay in our withdrawals but we are working in sending them as soon as possible.
Best Wishes,
Monika
Cool Cat Casino
Withdrawals Department
1-844-632-0969
(Monday-Friday 11am-4pm eastern time).
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