I have accumulated more than 45,000 loyalty points at Cloudbet. Their terms and conditions state that for every 800 loyalty points accumulated, I will be credited 0.01 BTC, however I only ever received 0.06 BTC in bonus funds, presumably for my first 4,800 loyalty points. That leaves over 40,000 points that have gone uncredited, amounting to more than 0.4 BTC. I emailed support about this issue numerous times and was always given a canned, ambiguous response that didn't address my issue or answer any of my questions.
I have since emailed support several more times to ask why they didn't credit me for my loyalty points, asking for clarification on the function of loyalty points, asking why I haven't been offered any bonuses or promotions or VIP offers, and was initially told that my email had been escalated and I would receive a response/offer soon, which never came. Then I emailed again and was told that because it was July 4th weekend it might take a bit longer but that the player manager would be offering me something soon. Never heard back from anyone again, despite sending upwards of a dozen emails to support in the two-plus weeks since I last heard from them.
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