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Smart Live Gaming Casino - Still not received payment

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Withdrew £350 on 9th July and still not received it. Emailed, live chat all give automated answers. No bonus was used. Deposited over £900 and sent documents in. Really frustrated and getting no where. What can I do. It is apparently with payments team and has been all week but they won't give me direct contact details for them. Used other casinos and never had any issues. Can you please help. This money should be back with me by now

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