Been a loyal customer with VIP rep Dan ****** at Ruby for 5 years. Played a lot and always got a withdraw within 6 weeks max. But end of May I cashed out a $4500 win. Was approved for 1750 June 16 and 830 June 23, and no info on the other 1750.. Recieved 793 on july 11... Nothing else so far. I asked Dan and he says he's looking into it and had me send in a copy of my bank statement from June to today. Withdraw Dept says they know nothing, that only Dan knows. So it's kinda weird. I'm still waiting and nervous.
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