I have been getting completely ignored by this casino regarding my withdrawal since I supplied all relevant ID verification weeks ago. I won 1000 euros after playing many hours on their various slot games and requested withdrawal on the 14th of July. I met all wagering requirements regarding bonus money and had also made a deposit. When I first signed up I was getting emails from Clara who said she was my account manager. She was great at first and was quick to reply about what was needed in regards to ID etc for the payment to be made. I attached all the documents and she said she would get all info to financial team to be processed.... then nothing. That was weeks ago on the 19th. She hasn't responded to any emails asking for a status update. Live chat doesn't work. I asked her over and over for a contact phone number right at the start and she said they don't take incoming calls there is no number to ring. I sent emails to all of Gorilla Casino departments and all of Gorilla Partners departments and staff and nothing. Not one person has replied. It says on website payments are processed on a Thursday so why is my account still saying it's pending and the customer service is appalling I am entitled to know what is happening about the 1000€ . I have done everything correctly and I should have been paid by now. It concerns me greatly that on their and c's it mentions about no contact in 30 days may void winnings. I have gone above and beyond to get in contact and chase this up. I want to have the 1000€ deposited in full in my bank account immediately.
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