On 7th June I signed up to Favour it casino - part of the EveryMatrix Group and a sister site of Jetbull. Before I was allowed to make my first deposit I had to verify my account. On 8th of June I was allowed to make my first deposit of £150 and claim a 200% bonus. With this bonus I was delighted to win £7797.80. Unfortunately when I logged in to play with my balance on 10th of June I was unable to use any of the games and soon after I received an email saying that Favour it was to cease trading immediately. My balance was to be migrated to Jetbull (which I had never even heard of) and quelle surprise - any bonus winnings which had not been fully wagered would be cancelled.
Quite clearly this is the definition of a rogue casino operator. Unfortunately it is very difficult to bring this company to justice. Favouor it no longer respond to any correspondence as they have ceased to trade, and Jetbull are claiming that they have nothing to do with it (despite the fact that they are where my money now is) and tell me to email favour it again. I have emailed UKGC who were the regulator for Favour it but they say they are not the Alternative Dispute Regulator for Favour it and I need to contact eCogra to handle an individual dispute. eCogra say they are no longer the ADR for Favour it as they no longer exist and their licence with UKGC is 'inactive' - does this simply mean that they can close down and instantly no longer have to answer to any kind of regulatory body?
I am fed up of being sent round in circles and cant believe it is this easy for a casino to close down and completely dissappear. Quite clearly Jetbull/EveryMatrix need to step up and take responsibility.
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