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Malibu Club Casino - Stalling withdrawal & not providing response

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My withdrawal request is pending for 2 weeks now. After the request I received an email with the confirmation and aksing for documents, which I emailed them back. Since then nothing more. Resent email multiple times to asking about status or if more information is required, not even a reply. LIve Chat friendly, but keep saying they are looking into it. I was lucky with the Casino bonus, met the wagering requirements, deposit 30€ as per their regulations and now wait for my money! Any help and assistance is appreciated.

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