This casino owes me $9200 by their own admission.$1700 of that has been owed since March. However they claim I cannot be paid by wire because of some problem with Planet 7 in 2013. I was not aware that there were any problems as i deposited 10s of thousands of dollars in good faith assuming they would make good on any legitimate payout. So they now tell me a check would take 6 months and I need to get a bank card that they will fund. I had to do a complete verification process although they already had all the information. They would tell me they had what was need then come back for more information. Again this was in addition to regular verification info. I still question why they cannot pay me by check or wire transfer but want the money however I can get it. It has now been 33 days since my information was received and accepted but when I call they say they have no "updates".
Also , although I was playing at Silver Oak I have been sent to Planet 7 for payment which makes no sense. I guess Silver Oak does not actually have a payout department.
In addition to all of this they double charged my credit card for $165 which I did not report to credit card company to make their life easier. This money was also never refunded. It seems that there is clearly internet fraud here when funds are accepted and casino has no means to payout, I receive wire transfers and checks from other casinos with no problems. I would like to know if , when, and how they intend to pay me .
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