Hello, I opened a account at Mr Ringo about 9 days ago.
I was given a welcome bonus, played and lost. Later on I made a deposit without bonus, and where lucky and won up to 4900 euros.
Later on I lost a bit, and finally I had about 2700 euros left.
I made a withdraw with trustly, and due to security reasons I was asked for several documents I order to have my account verified. Since that is standard, I provided them with everything and later on received an email telling me that the verification was approved. I have attached a photo of the email.
I still have not received any money to my account, and today when I tried to log in my username and password does not work. When trying to reset them I receive a message telling me that no such email is registered even thou I have several emails to them and from them with this email.
I need an answer to what is happening, I am one minute away from contacting the police. And no as meets is given by their customer support, I have emailed them regarding the withdrawal since last Thursday.
Kind regards,
Carl-fredrik
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