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Grand Reef Casino - Unable to withdraw

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so finaly after years i get a win and try to withdraw sum of $1,100nzd made withdrawal on 2016-08-28 00:35 ,from time of withdrawal i stopped receiving all emails promotional alike which i was getting everyday up untill withdrawal ,i contacted support and asked why i hadnt received anything they told me emails have been sent and its my email address thats the problem (ive been getting emails from these ppl for years),so i go ahead and give a new email address which the support person jonathon changed while in chat with him, this took atleast an hour which he said more emails have been sent to this new address yet i havent received anything,this is a new low cant even get forms to fill out to withdraw

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