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Royal Ace Casino - Stalling payment of $2300+ for well over a month

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This withdrawal, of $2308, was approved on the 18th August. It's now nearly a MONTH on and still no payment! All I get from the guys on live chat is "we don't know a thing as it's been passed to the 3rd party processors" I just want what's owed to me, this is completely unacceptable and ridiculous. I look forward to your response Chris

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