I had requested $1045.00 withdrawl on 8-30-2016. I faxed all docs 9-2-2016. A week later live chat said all docs recieved 10 days to approve, 10-15 more days to payout plus delivery time. Again live chat told me to keep waiting approved...Today 23RD day. 9-23-2016 All of a sudden with several unanswered attempts to contact anyone at cool cat via phone or chat I logon and find the money back in my account saying denied withdrawl contact customer service. After a longtime of being passed around chat finally someone says no withdrawl request on file??? then another guy said no docs on file. THIS IS UNBELIEVABLE. I have original fax confirmation in hand as well as chat record , URGENT assistance would be greatly appreciated. considering chat told me there is no phone number to call regarding such matters???, . I feel very frustrated like Im being ripped off by a fraudulent scam.
↧