They don't answer my questions and they accuse me of having double accounts in my household wich i do not. They are not showing me any proof of why they are accusing me and not telling me the name of the second account. They still send me bonuses to my email and obviously want me to play more but winnings they are not willing to give me. I want my 25000 kronor and this is some bullshit they are playing on me.
ME: I have had a chat with support, they asked me to contact you. I only have one account. What is the other account you are talking about. I need to know that what you are telling me is truth. I believe that you are stealing my winnings for no reason. I don't have duplicate accounts and you need to tell what that duplicate account is, or you are making this up.
Sugar casinos answer: Your withdrawal was declined and your winnings were forfeited because your have a related account
by IP on our casino. This is against our Terms and conditions. Please find the following information bellow:
We allow only one (1) account per person, household, e-mail address, credit card etc. If more players wish to use the same account, exceptions can be made after proving the identity of all the connected account users. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures. Players who create multiple accounts with sole intention of taking advantage of Sugar Casino casino’s bonus promotions will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.
ME: I have only one account, there is 2 persons in my household. It is me and my fiancé Emilia, she doesn't play any casinos. Wich account is the duplicate account you are accusing me for. You have to show me these facts? You can't randomly accuse me for having 2 accounts without showing me this. If you have nothing to show I will go further with askgamblers.com and other forums. I do not have multiple accounts and no one else have played in my household.
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