I am contacting Askgamblers.com as the casino wont respond to me on their livechat, or on emails sent to them, i waited over 30 minutes for a response on livechat today, and yesterday i spoke with one of their employees on livechat named Marianne, which informed me that the withdraw takes 1 day to process, and an additional day until i receive it in my Neteller account, it has now been 48 hours since i requested a withdrawal of 1000EUR and as you can see in the screenshot i attached the withdrawal is still pending.
On askgamblers.com it says the casino has a 0-24 withdrawal time to E-Wallets, but on Casino Adrenaline's website it says 48 hours, so this is wrong information.
I have already sent them the documents the day i requested the withdrawal, and i got this response:
14. oktober 2015 kl. 18.22
Dear Mr. Halvorsen,
thank you for your email.
We have received and confirmed the documents. Should the cashier need any additional documents, you will be notified.
Kindest regards,
Casino Adrenaline Support
support@casinoadrenaline.com
Anyhow, it has now been over 48 hours, and still the withdrawal is pending, the livechat is being ignorant, and the customer support is nowhere to be found, and im getting a bad feeling about this.
Best regards,
Eirik
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