I can't get an honest answer out of any of the support teams. Two weeks ago i tryes to withdraw my winnings.
I was then asked to email documents so I can go through the verification process. I uploaded them to the site and also emailed them through.
I got an email back saying they had recieved them and that it would take 24-48 hours (business hours) and I would be contacted. That was the last contact they made with me.
Since then I have sent numerous emails and made numerous phone calls the last one which lasted over an hour with a supervisor.
I had followed up every bit of advice from each point of contact I had made with support teams.
The only answer I was given was the security team had contacted my bank and was awaiting feedback.
Prior to that phone call I had called the bank and asked them if they had been contacted. After some time they were certin they had not been contacted.
The call with support had me so frustrated, not been able to speak to the security team, and the support team unable to give me any indication of where we were at with the process I've given it another week called today and still nothing.
Mind you this issue with the bank is from over 50days ago over I transaction I queried and I want to be clear I did not dispute this transaction I queried it as It had been at least 3 days since I had last deposited while on my online banking I noticed there was outstanding authorisations which are tipically transactions in the last 24hour period. Having been no less then 48 hours I queried the bank about them. I must add that I had not recieved any receipts about these deposits via email from 7 sultans that week.
The bit that I think has frustrated me is that 7sultans nor the bank not once contacted me in regurds to this matter that I'm aware of.
Over the two weeks leading upto to this issue having deposited close to $2000 I had not an issue nor email.
However upon the withdrawl of $3900 the varification process was brought to a standstill.
The most frustrating part of this all is that no one has been able to give me a straight answer, knowing that the bank have not been contacted and support telling me they were awaiting confirmation from the bank. This is my best option to get the ball rolling.
Haven't attached anything but can fwd emails if needed. (Please note any time periods I have mentioned are estimates and may contain minor descrepiences)
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