So I am a regular player at Raging Bull, and overall had not much to complain about but yesterday I found something very fishy.
I have made 11 successful withdrawals/payouts at Raging Bull since joining over six months ago and the process is always super fast without any issues. Each time a player requests a withdrawal/pout at RBC there is a $45 fee removed from the top of amount requested immediately. I have asked about it in the past, and was told that it is my bank charging that fee for the wire transfer. Bank Wire is the only payout option offered to players at RBC so I just accepted it.
Looking over my bank statements yesterday, I noticed a $15 fee charged by my bank for "wire transfer." I immediately called and then physically went to my bank, to ask what this fee was. My bank is one of the biggest in the worldwide and was informed that the $15 is the bank's standard charge for any wires around the world. And i was charged $15 for all 11 wires from RBC...for a total of $165. That is in addition to the $45 fee charged 11 times....$495. Add that up and it is $660 in total for 11 withdrawals. 7 of those payouts were well under $250-$300. 3 were $500-$1000.
Regardless, I asked the bank about the $45 fee and the banker said I just told you it is $15 for any wire for all customers....that is it. So I asked RBC and they kept saying it was my bank's charge and then said it will be sent to the finance department because I asked for my total in winnings since joining RBC and the amount they said was paid to me was $495 less then what was transferred. I have chat with a rep who listed each of my 11 payout individual totals that RBC said was paid to me....but all were +$45 more then what was paid.
I don't know about this as I Have NEVER seen a $45 payout fee that is not listed in the T&C but is in the withdrawal section of cashier. Plus considering that is the only option given to players is absurd. So...the totals that RBC is submitting in there system is not accurate to what was paid out to me. That will generate different winning percentages numbers.
I understand paying the bank charges $15 standard but why is RBC tellimg me the $45 is my bank when it is not? Where is that $45 of my winnings going if not to my bank and not to me???
I woudl love ASK GAMBLERS to help get me an explanation and hopefully get the fees back that came out of my legitimate winnings.
Thank you.
I have attached the chat with Mark from RBC so you can see the facts.
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