Hello.
I won £303 at gala casino. They stated my id sent (driving license) failed to prove my address and therefore my winnings were taken. I have used this online id verification with a few sites in the past and it has worked fine. So i know for a fact the process is sound. I feel this is a diabolic fabrication to purely take my money. They state i have been "linked to other accounts". What does that even mean. I have checked any accounts i hold and i definitely do not have any other accounts at gala casino.
I have emailed numerous times asking for them to explain how i failed this verification process. They have ignored my request at every turn. Finally stating "there decision in final". My other emails have been ignored, i feel bullied.
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