I have cashed out of their casino on October 8th, it is now about three weeks later and they have been sending me the same auto-denial responses. I have sent in the documents multiple times, both in the software and to the emails, and even got a response back confirming it, for the second time.
On 10/19/2016 11:18 AM, Support (Gaminghelp.eu) wrote:
>
>
> Hi Mark,
>
> Thank you for contacting Casino Support.
>
> You are receiving this email with regards to your Password query.
>
>
> We have received documents from you.
>
>
> For security reasons, i ask that you confirm the following for me:
> Full name,
> Email address,
> Physical address,
> Contact number as well as your Date of Birth.
>
> Once we have this, we can reset the password for you.
>
> Please contact us again, should you have any further queries.
>
> Kind regards
>
> Herbert
>
> We promote responsible gaming.
>
> Support Hours
> 24 Hours a Day, 7 Days a Week
>
> Casino Support
>
> Live Chat
>
> Click here to contact live chat
>
> Email:
> support@gaminghelp.eu
>
> You have received this email because you have requested assistance from customer support at one of the following casinos:
> All Slots ; All Jackpots ; Wild Jack or First Web Casinos.
I have just got another auto denial message saying they do not have my documents yet I think this is the sixth or seventh time. It is frustrating and a large waste of time. I did not expect any issues like this, and do not know what to do, as I keep getting sent in circles.
I have sent in the documents multiple times, what more needs to be done?
On 10/27/2016 2:05 AM, All Jackpots wrote:
> All Jackpots
> An important message from All Jackpots
> Regarding your recent withdrawal
> View online
> Hi Mark,
>
> Since we still have not received all of your required verification documents, we have reversed your recent withdrawal back to your gaming account. As soon as we receive and approve your documentation, you may request another withdrawal and I assure you that it will be processed without delay.
>
> Please contact us if you have any questions.
>
> Best Regards,
>
> Charlie Burton
> Charlie Burton
> General Manager
> All Jackpots
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