I deposited and accepted Casumo's new player welcome offer and after some good luck, ended up with a total of £393 to withdraw. However, Casumo then Emailed claiming the following :
' However after further investigating your account we have found strong links to other players also making use of the welcome offer.
This is a clear breach of our T&C that you have agreed on. Consequently we have removed all winnings since they were generated with a bonus from the welcome package.'
I have not to my knowledge breached any of those terms and conditions, and Casumo will not tell me what these 'strong links' are, or what the alleged breach of T&Cs is or give me any further information, just claiming that 'This decision is final from the Payments and Fraud department'.
As Casumo refuse to provide any further details or evidence, I can only assume that they do not actually have any and that this is a cynical attempt to avoid paying out my legitimate winnings. They have returned my initial deposit to the account; however unless they can prove their allegation that I broke the T&Cs, then I feel that they should be required to pay out the full winnings.
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