Hi, I joined the loki casino through askgamblers website, I made 2 deposits, never won anything, and on 24/11/2016, I received an email offer of 50% + 50Fs, I made deposit of $50 but did not get the bonus, I talked to the live chat, they answered that because they found a duplicate account (don't know why they said that, knowing that I don't have to do that as their reload is 50% and my second deposit bonus was also 50%), I told him this is my third deposit, and I had already get bonuses the first deposit bonus which was 100% and the second deposit bonus which was 50%, and I have already uploaded all my documents and were verified and approved, I told him if they can even accept a webcam chat verification to see me talking and holding my passport in hand and that I am the same person, and there is no duplicate account, because I have never made any duplicate account at any online casino in my life, they could not help me with anything, so I asked them to refund my deposit, I made the withdrawal request 48 hours ago, and eveytime I contacted the live chat, they answered that the delay of the payment is an issue for all the players and they assured me that I receive my deposit back in nearest hours, and nothing received yet, now on 26/11/2016 I tried to connect to my account, to contact the live chat, my account was disabled with my $50 deposit pending, I did not get any feedback about getting my deposit back to my neteller account, now I want this casino to refund my deposit, which I believe is my right, as I have never won or withdraw a cent from this casino.
Copy of the third chat transcript :
Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь?
my name 04:41:28 am
hello
it's now 38 hours that I am waiting the withdrawal of my deposit, and this is the third time I am contacting the live chat, they promised that the withdrawal will be proceed the nearest hour 12 hours ago, and I still did not receive the refund of my deposit, I saw your rating at askgamblers of 8.97, I really like your casino even I have never withdraw a cent, and I do not want to harm your reputation with a complaints or bad reviews at askgamblers.com, please proceed my withdrawal request " refund of my deposit" which is my right to ask for the refund of my deposit, because I did not start playing a cent
now I want to know will you please proceed my withdrawal or not? 04:42:18 am
Support Agent 2 04:43:02 am
sorry, but our system is steel not fixed, we hope that it will be in nearest 2-3 hour
We are sorry you are facing this problem. Please, accept our apologies for that.
my name 04:44:40 am
that's what I hear 12 hours ago, that I will receive the refund the nearest hour, can you please confirm that I will receive the refund of my deposit in 2-3 hours ?
Support Agent 2 04:45:43 am
Unfortunately I can't give you a guaranty, but we are hoping that everything will work in 2-3 hour
my name 04:46:15 am
is it for all the players or it's only me that I am facing this issue ?
Support Agent 2 04:46:26 am
for all it is our global technical problem for past two days.
my name 04:47:07 am
ok then, Hope everything will be ok in the next 2 or 3 hours, thank you for your help
have a nice evening
Duration: 7m 3s
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