Hi,
I had an issue last week with depositing £30 which wasn't credited to my account. I quickly jumped on to support to chase up the issue, they acknowledged that there was a technical issue and that they would investigate further. Over a week later I finally get some sort of update.
I got an email yesterday confirming that £30 had been credited to my casino cruise account. My problem is I closed my account (before the credit) and therefore have no way to access these funds. I can't see how they can credit a closed account? I was fully expecting a credit back to my bank account. The person (someone from the VIP Support Team) who emailed me to confirm the funds had been credit, replied once to my email and has since stopped replying after I've chased up an update on how I get access to my funds.
All I would like is for the £30 to be credited back to my bank account. This has all stemmed from a technical issue their end.
Any help from someone within Casino Cruise would be much appreciated.
I have an email with subject reference: Missing Funds [ ref:_00D20mceA._5000J18jljx:ref ] if this helps at all.
Many thanks,
Gavin
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