My $1000 withdraw via bank wire was declined on 18th Nov 2016 but was automatically changed to "approved" by "check" which was strange because they don't send checks to where I reside.
I contacted live chat and they said it will have to be through neteller - so I sent neteller details to finance department.
approx. week later contacted live chat to be told they don't send neteller payments to where I reside it will have to be bank wire, sent my bank details again.
approx. week later contacted live chat to be told payment will be delayed (7-10 business days) due to the business (ruby slots) is or has moved to "Prague".
I was concerned so a few days later contacted live chat again to be told due to the bank holiday it will be delayed for a further 7-10 business days, I asked which bank holiday they were referring to which they replied ruby slots process payments in China, Canada and Germany I check all 3 countries and there have been no bank holidays from withdraw date.
Contacted live chat today 18th Dec 2016 just to be told another 10 business days.
Their withdraw times for bank wire are up to 10 business days it has been 30 days (20 business days)
Madness - just don't understand why treat customers like their fools
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