On 11/24/2016 I won from a Bonus Cool Cat gave me I followed all the play through requirements. I'm suppose to be a VIP(yeah so is everyone else) so I will get faster payout yeah right it has been over 30 days and I have not received my winnings. I have chatted which takes them what seems like forever to answer. I have called good luck on getting anyone to answer their phones timely I keep getting a computerize message requesting I leave a message. So now I have to constantly call them and I'm told it's the payment processor fault that is why it's taking so long . I don't usually do withdrawals and in the past have had horrible experience with them paying in a timely manner taking more than 60 days to pay me a small amount. They really need to pay their customers in a timely manner and stop making ups excuses. I have a VIP host I don't know what's the point he rarely answers any of my email and I was looking forward to receiving my funds boy oh boy was I in for a surprise. I have been told more than once that my funds are on its way and I should have received them on 11/23/2016 which is the end of the week. Guess what the funds are not on its way and I love how they use business days. They claim their working on improving they should be working on closing down I'm very frustrated. I advise anyone looking to play with them please do not waste your time you will never get paid on time and you will be given excuses after excuses. I have decided that once I receive my fund I'm no longer doing business with them. I will be closing my account as soon as I get my fund that is if it ever happens. I hope their happy they just lost a long time player who rarely cashed out.
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