Hello!
I played at WildSlots casino around the beginning of december 2016. After have cleared the bonus, I was winning 19000 sek, and I made a withdraw.
My account was immediately blocked, and they want me to contact live chat. I got an email where they want me to verify my account, and I did so, I send a bill (to verify my adress), my driverlicence (back and front), and also a printscreen from my Skrill account (I use Skrill when I play at unknown sites...like this one).
I got this message at respond:
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Dear Customer,
Your account has triggered a security alert in our system and was frozen by our payments provider. As security (for both us and our customers) is a high priority of ours, we require you to verify your account by sending us certain required documents. Your account will be frozen during the time of this verification.
Please send us the following information in an email:
1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front).
2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days.
3. A screenshot from within your e-wallet.
4. A close up photo where you hold your ID/passport next to your face.
5. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address:
Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to:
Everymatrix,
Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3,
030039 Bucharest,
Romania
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Shot time after I got the mail I went to a lawyer and get the documents they wanted. I send them to the adress in Romania (I send the letter 14/12 - 16). Now when I try to mail them, they just say that they waiting for the office in Romania to answer.
I have still not heard anything about receiving my letters or anything from there support. That's why I'm asking you to help me.
Thanks!
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