Hi!
I try to keep this short and simple.
I registered to the casino and first made deposit of 50e and got bonus of 100e. I started playing Gonzo's Guest which you can't play with bonus money. I mostly played with bets of 5e and 10e. Then after a while i had winnings over the wagering requirement. I made couple of bets of 20e to speed up bonus requirements. I was not aware of casino's betting rules. Which say that you must not bet over 30% of the value of your current deposit. Then i made 25e deposit using neteller because that was necessary to make so i could make a withdraw using neteller. And that 25e i played with 5e bet and did not win anything. But after all i made a withdraw request of 1500e.
Next day i made two more deposits of 50e. Then i won 800e. And i used bets of 5e and 10e, not over the 30% of the value of deposit in play. To withdraw this 800e i had to cancel my first withdraw request of 1500e. Then i made new withdraw request of 2300. Then i even made couple of deposits more because i thought that everything was ok. But the deposits were 100e and i played with max. 10e bet and did not win anything.
Then after couple of days i got an e-mail that my withdraw has been cancelled and all my winnings has been confiscated because of "irregular gaming" which is mentioned in the Casino's General conditions and terms. I was left 75e on my account which was very weird because this amount does not fit to anything.
I understand that i have been unaware and broken the terms of betting in my first deposit and so on Casino has the right to confiscate the winnings of 1500. But i did not break any terms or conditions with my second and third deposit which i used to win 800e. And casino is not answering to my e-mails about this case anymore and all they say in livesupport is "general conditions and terms". But there is nothing said in the general conditions and terms that they can confiscate the furure deposit winnings because of irregular gaming of previous deposit.
And this is crazy that they tried to offer me many times this "new deposit bonus". Because this confiscating of my 800e winnings prove that if i now make a new deposit and win by the rules as i did, they can still confiscate all the winnings just by referring to my first deposit irregular gaming.
I hope you can help me! The casino has stopped answering my e-mails about this case.
Thank you in advance!
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