I had cashed out two separate times the first December 9th. Actually before that but it was approved by them dec 9th. I immediately sent them verification documents , I also use some of royal aces sister sites so I had them all ready to go right away. It's now JAN 25! Every time I live chat I get a runaround , I call and leave messages and there is no answer and no return call. I have emailed my verification documents and gotten told via live chat that they did receive them and then a week later told that they didn't receive them. It has since supposedly been escalated which means little to me because it's now about 6-7 weeks. Many other casinos pay out much faster. I just want what I won without games.
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