when I submitted the documents as evidence of withdrawal in grande vegas casino, and I really do not understand why they closed my account after they review the documents to me and they say:
Dear Soffia,
We are contacting you from Grande Vegas Casino Risk Management.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
http://www.grandevegascasino.com/en/terms-conditions
In the event a new account under your name is created, it will Also be closed.
Regards,
Lisa
Casino Risk Management
I only new player in vegas grande.
I really do not understand.
please help me askgamblers
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