I signed up to Royal Vegas a few days ago fri 30th October, i played for a few hours and after getting past the wagering requirements for the welcome bonus I finally made enough money to make a withdrawal. I withdrew $50. I then logged back on Saturday 31st the next day and when i went to the bank I was asked if i wanted to reverse my withdrawal, i declined and made a deposit from my debit card. I did this a few times during the day. I then went to my statement and noticed my $50 withdrawal was not there, i contacted someone on live chat and they said it was getting processed and to contact someone again on Monday to see where it was. I then played some more made another withdrawal of $200. After doing that I print screened my withdrawl and then print screened my Statement because I thought it was very odd the $50 was gone. So it's Monday and I have now spoken to at least 6 different people on chat and all have told me that i have never made any withdrawals. I told them I have proof. One gave me an email address to send to but I never got a reply and when i sent it he disconnected me. Anyway I want my money. Royal Vegas has stolen from me and I think it is EXTREMELY rude when their customer support reps are on all these different chats and typing to the wrong person! I have attached my screen print, unfortunately I didnt make one of my $50 because I didnt think this casino would be dodgy, but I have learnt my lesson. I do understand when there are technical problems, but I have spoken to many of there reps and explained to each one of them and their answers are basically 'No you have not made withdrawals' then they dont reply for 5 minutes because they are chatting to other people.
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