On 1/21/2017, I requested a withdrawal $8000.00. After a few days with no activity on my account from Raging Bull, I cancelled one withdrawal ( four all together) in order to play at the casino. I then requested a withdrawal of $5000.00. By 1/24/2017, Still no activity from Raging Bull to process my withdrawals, I begin calling, e-mailing, and live chatting customer Service. On 1/25/17, I got a response from A VIP manager named Grace. She said she will get in touch with the banking Dept. to see what is the hold up on processing my withdrawals. By 1/26/17, still no activity on my account. I then called again. The same information was given out by another customer Service Rep. On 1/28/17, emailed the banking Dept., No response. Contact Live chat again. Told the same information again. They will contact banking to find out why so long for my withdrawals to be processed. On 1/29/17, I emailed the Banking Dept. again, Stating that I had requested my withdrawals Nine days ago. When will they be processed? Again, I got no response. I then contacted Live chat again. Got the same information again. They will call Banking about the delay. On 2/2/17, I finally got a response from Banking. The response was to let me know that my withdrawal request for $5000. was declined. With no explanation Why! Instead, There is an authorized withdrawal of $709.00! As of 2/4/17, withdrawal still shows authorized, With no further activity. There is no reason for this casino to take my money. I am a VIP Gold member that spends lots of money there. All documents were sent in and approved a few months ago. Used bonus code Nova390, beat play though, and followed all terms and conditions. On my part, all of Raging Bull’s rules were followed. I just want this casino to give me my money. The $5000.00 was won clear and clean.
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