A couple of days ago I took part in the casino's regular 50% Friday reload. I deposited 0.2 BTC and received another 0.1 BTC bonus to play with. Rules state that to cash out any winnings the bonus must first be rolled over 50 times (5 BTC in my case). So after playing a slot game for the required amount I found myself having a 1.7 BTC balance. As the terms of the bonus were met, some minutes later I proceeded to the withdrawal page to request a cashout. To my surprise, my previous balance of 1.7 BTC was gone, 1.5 BTC seem to have been deducted leaving me with only 0.2 BTC in my account.
I proceeded to contact support for explanation. They claimed I had broken their terms and conditions, and I quote: "Anti-Fraud Policy
The Company has strict anti-fraud policy. If the player is suspected of fraudulent or bonus abuse actions including but not limited to: development of strategies aimed at unfaithful winnings". They wouldn't go into any more details in what way my actions were abusive or fraudulent.
My winnings were 100% legitimate and now the casino is trying to get out of the obligation to pay up. I'd also like to add that I've been a member of the casino for many months prior to this incident, I've made many deposits and had the winnings paid out to me multiple times in the past.
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