Okay where to start... I deposited 250 to play with and throughout the day I managed to get lucky and get a balance of 1800 on roulette. I withdrew these in two transactions at different times as I still tried to increase my balance so after I stopped their was a withdrawl for £300 and £1500 I took a photo of these as I always do with all casinos to keep record. I then went to bed. I woke up for work checked my account to see if the withdrawls had been processed. They were gone. I started to worry so I went to work and as soon as I got home I contacted support to see if they had been processed, they weren't, I was told the funds had been returned and played, they said I played the money. Well I can say honestly NO I DID NOT. I told them this and they investigated. I heard back off them and tbh they were quite rude. Basically not in so many words told me I was lying because the money was returned at the same IP address. Ok I understand how this looks but I know what gambling is, sometimes you win and most of the time you lose but I can honestly say I made two withdrawls and that was it. I thought they were lying to me to to avoid paying so I looked at the game logs and what a sight I got bets which I admit playing ranging to £75 but from goin to bed the bets are up to £500. Which is ridiculous! I would never bet such an amount and it turns my stomach thinking of it. I just don't know what has happened and casino cruise just don't want to know and don't care. They just find it easier to point the finger at me. I did not gamble this money!
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