Hi AskGamblers.com, please help... I think I've been scammed.
Back on January 16th I made a withdrawal after winning $5000 on spin palace. January 18th the withdrawal was processed via Swift (I've successfully made a withdrawal a few days earlier via e-check) For a few days after the processing date I began to watch my bank account to confirm I received the funds. No such luck. I understand that the wait period is between 3-7 days. So I gave a few more days, and still nothing. I decided to call spin palace... I was told by one of their support reps that I should have received it because it had gone through successfully via swift on their end, I told them that I haven't and they asked for my bank account statement ranging back to early January and to call my bank to confirm. So I did what they said, I scanned over my personal bank statements and called my bank. They told me to wait 24-48 hrs because they are sending it to their " operations team " whom players are not allowed to speak with ( I asked). 48 hrs went by and nothing, no email no phone call. So I decided to call again and explain my story all over again.
Fast forward to beginning of February, I received an email stating that their " operations team" need 5 days to request a proof of payment from the bank. So I patiently waited. 5th day I called, because I was fed up at this point, only to have to explain my whole story again like I'm a new player. I finally received the proof of payment ( which looks fake )only to see that my transit number was incorrect. I began to explain to them that they made a mistake. I called my bank to see if they could track it down, still no luck. Now they told me that they have to escalate it again to the " operations team " to investigate where the money is. At this point all I can think about it how badly I'm being scammed. A few thoughts pop into my head like, maybe I'm not being paid because I didn't put enough coin in ( by the way I never used a bonus ) or maybe they're just going to keep this never ending circle of lies going until I give up.
Please help, l'd like to receive my money.
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