I registered to the casino on February 17th and made a deposit of 30 euros via Visa Electron. Having received a bonus of 250%, i went through the wagering and made a withdrawal of 600 euros to my Visa. Customer service confirmed, that the winnings and subsequent withdrawal are legit and I should be hearing from the financial department soon. On Monday 20th, the financial department sent me an e-mail, requesting me to reply to it with the needed documents attached. I followed these instructions and sent them pictures of Visa card, driver's licence and a copy of my phone bill.
After six days and many requests, the customers service is unable to confirm whether the documents ever found their way to the financial department. They frequently advise me to contact again another day. My e-mail provider (Gmail) hasn't notified me of any problems sending the reply e-mail to them. I would like to get this matter solved and receive the full sum of 600 euros as soon as possible.
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