Dear AskGamblers,
I play and won 1147 E on EU casino in October 22. They verified me and payed off on November 7. But, then an amazing thing happened - thay took my money back from MY Neteller account. I did not know that was even possible, but obviously is.
I contacted Neteller and EU casino, EU casino said that I was still not verified when they payed me. They asked me for new bill, new selfie and new copy of my ID card/passport. I decided to be sensible and send them all my new documents again, calculating that they will then be fair and pay me off AGAIN.
But here I am, today is February 28 and my money isn't on my Neteller account, isn't on my balance. My money is gone without explanation, without email, without saying a word. Support don't know nothing besides that I am still under investigation. 4 months.
Hope you can help me!
Thanks,
Ivan < surname removed >
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