I received an email for a 200% bonus. I had never previously deposited with SlotJoint. I deposited $20 using a paysafe card on 20/02. Met the wagering requirements at around the $700 mark and decided to keep playing. Got down to $600 and decided to withdraw $500. I was sent an email for I.D verification the following morning which I promptly responded to with requested documents. A few days later Security Department requested proof of the Poli Deposit. Which I spoke with Chat and Informed them I did not use Poli but Paysafe. Chat said they would remind the security department of this. I deposited using a debit card on the 23/02 but was not lucky. Fast forward to the 28th (yesterday) I had not had any communication from Support or the Security department. I had logging in daily into SlotJoint to see if my withdrawal had moved from Pending. I decided to check with chat on the progress. Shane from chat then asked me for the front and back of my debit card for i.d purposes. I did not see the relevance as the 2nd deposit was made a few days after initial withdrawal request and I had provided requested documents. I did submit these though as I thought it could speed the process up. I still had not heard anything until I logged on again today 01/03 to speak to chat to check progress again. All of a sudden while I am mid chat the page restarts I go to log back in and my account has been closed. I am still speaking to chat at that point who is "trying to figure out whats happening" and am informed that I have an email from Security department saying I have created "Multiple accounts" which is a breach of terms and conditions with account being reset to zero and payout request becoming void.
Firstly- I was aware of the terms and conditions. I at no point of time have created a second account or multiple accounts. I am the original owner of this house so It could not possibly have been a previous owner/tenant. I know for a fact that I am the only person In my household that gambles . I would like to know were these alleged accounts verified? Were they the same IP address? How can I possibly prove that I am the sole person in my household to have an account. How are you to know if someone else has falsely used your details? Chat did say that I.D verification took 24 hrs to process. So that tells me they knew before I made the 2nd deposit but still let me deposit and left my account in limbo until I spoke to chat 2 days in a row and had not made any further deposits.
I did question these things in an reply to the account closed email from the security department but since the email did state the decision would not be reversed my best option would be to come to Ask gamblers. And in the worse case scenario- (which should not happen as I have done nothing wrong) which deposits are being refunded? The one where I won the money rightfully or the one where I deposited again after they knew full well they were going to deny me due to these alleged multiply accounts??
Kind regards,
Toma
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