Hi,
I have requested a few withdrawals since last 12/16 the total amount of around $6500. They all has been approved and all documents has been sent. I have contacted support many times and have received same response every time "my payments should be ready to sent out soon" but it has been over 3 months now and still no payments received. Recently, I have live chat with agent and he said my payments will send out in 5-10 days so I waited over 3 weeks still no payments. I live chat with agent again this week now he said my documents not in the system I will need to send the documents again. I told him I sent my documents over 3 times since I requested my withdrawals. And, when I live chat with different agent about a hour later he told me all my documents are in the system and my payments should be send out soon(same response again every time). Please help me in resolving this issue.
Thank you,
Josephine
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