To whom it may concern
Basically I was playing the game 'wu long' on the 17th February 2017. I was luck enough to get the bonus round, but midway the game froze and would not continue. So I refreshed the page and went to continue my game, usually if this happens on any site once you start the game again it says 'game already in play, continue where you left off'.
This was not the case for me this time. The game just started charging me for every spin as it started a new game. So naturally I was very disappointed as I was unable to finish my game and receive my winnings.
I contacted gala casino on numerous occasions via email and telephone.
Each time I was told the same thing that they are waiting on the technical department to get back to them. Actually one of the emails asked for a screen shot of the game when it froze but I explained that as I refreshed the page when it happened I didn't take a screen shot. Like I said earlier, normally when you refresh the game continues where it left off.
They have been fobbing me off for over 7 weeks now and I find it quite ridiculous that such a big online casino had such poor customer service.
I have attached their latest reply which was around 5 days ago.
Kind regards
Miss J Basterfield
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