I recently opened an account with this new casino and deposited £1900 playing roulette. I selected not to have any bonuses something of which I always do as I disagree with the play through rules. So luckily in the end I won my deposit back plus a little more coming to the sum of £2500.50 . I then proceed to start the withdrawal. I read through their withdrawal procedure and noticed they require documents to verify so I think to speed this up I'll send my stuff. So the following day I hear nothing. Next day I go to my emails to see that they have contacted me to say that I have duplicate accounts and that they are confiscating my money as per their Terms and conditions. They claim I previously had an account of which I can't understand as this is a brand new opened casino. It then turns out that I had an old account on bgo.com years ago and they are the same owners. This account had been self excluded. I have not attempted to cheat anyone or masquerade under a false name. I have used exactly the same details as I always use this username and same passwords. Same email address and home address. Hardly the way someone who attempts to trick someone would do. I fairly deposited my money and had I lost that was fair enough but I won so I believe they should honour this. I am seriously unhappy at this and have already contacted my lawyer regarding this. I have done a bit of research on your site and others of bgo.com as powerspins has no reviews at the moment. Bgo get a very bad review by several other players and I've noticed others having funds confiscated also. Please give me some advice on what to do here. Thank you
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